Moussa Solutions (“Moussa Solutions,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or use the Moussa Solutions website at www.moussasolutions.com and when you communicate with us through the website.
By using our website, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires your consent to the collection, use, or disclosure of your personal information, we will obtain that consent in accordance with applicable law.
This Privacy Policy should be read together with our Terms & Conditions.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, information collected automatically when you use our website, and information received from service providers or other sources where permitted by law.
Information You Provide
Depending on how you interact with us, the information you provide may include:
- Name
- Email address
- Telephone number
- Company or organization name
- Business or contact information
- Information included in messages, inquiries, or requests submitted through our website
- Information provided when subscribing to our newsletter or other communications
- Any other information you voluntarily provide to us
We only collect personal information that is reasonably necessary for the purposes for which it is collected.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically. This may include:
- Internet Protocol (“IP”) address
- Browser type and version
- Operating system and device information
- Browser language
- Referring and exit pages or URLs
- Pages viewed and the order in which pages are viewed
- Date and time of your visit
- Approximate location derived from technical information such as an IP address
- Information about how you interact with our website
- Cookies and similar technical information
This information may be used for website functionality, security, analytics, troubleshooting, and improving our website and services.
2. Cookies and Similar Technologies
We may use cookies and similar technologies to operate, secure, maintain, and improve our website.
Cookies are small text files that may be stored on your device when you visit a website.
Depending on the features and services enabled on our website, we may use:
- Essential cookies, which are necessary for the operation, security, or functionality of the website;
- Preference or functionality cookies, which may remember settings or preferences; and
- Analytics or similar technologies, where used, to understand website usage and improve our services.
Some cookies or similar technologies may be provided by third-party service providers that perform services on our behalf.
You can configure your browser to refuse or restrict cookies. However, disabling certain cookies may affect the functionality of some website features.
Where applicable law requires consent before using non-essential cookies or similar technologies, we will request that consent before enabling those technologies.
3. How We Use Personal Information
We may use personal information for the following purposes:
- Responding to inquiries and requests;
- Providing customer support;
- Providing information about our products and services;
- Processing requests submitted through our website;
- Managing newsletter or communication subscriptions;
- Communicating with you about services or requests you have made;
- Operating, maintaining, and improving our website;
- Understanding how visitors use our website;
- Maintaining website security and preventing fraud, abuse, or unauthorized activity;
- Detecting, investigating, and addressing technical or security issues;
- Complying with applicable legal and regulatory requirements;
- Protecting our legal rights, property, and interests; and
- Other purposes that are disclosed to you at the time information is collected or otherwise permitted by applicable law.
We do not use personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by applicable law.
4. Consent
Moussa Solutions generally collects, uses, and discloses personal information with your consent where consent is required by applicable law.
Depending on the circumstances and applicable law, consent may be express or implied.
You may withdraw consent where applicable. However, withdrawing consent does not affect the lawfulness of processing that occurred before consent was withdrawn and may affect our ability to provide certain products, services, or features.
There may also be circumstances where applicable law permits or requires us to collect, use, or disclose personal information without consent.
5. Disclosure of Personal Information
We may disclose personal information when reasonably necessary to operate our business and provide our website and services.
This may include disclosure to:
- Service providers and contractors who provide services on our behalf;
- Website hosting and infrastructure providers;
- Email and communications providers;
- Security and fraud-prevention providers;
- Customer support and business-management service providers;
- Analytics and website-performance providers;
- Professional advisors, such as legal, accounting, or financial advisors;
- Government authorities, regulators, courts, or law-enforcement agencies where required or permitted by law; and
- A successor organization in connection with a merger, acquisition, sale, reorganization, financing, bankruptcy, or similar business transaction.
We require service providers that process personal information on our behalf to use the information only for authorized purposes and to apply reasonable safeguards appropriate to the nature of the information.
We do not sell personal information.
6. Service Providers Outside Canada
Moussa Solutions operates in both Canada and the United States and may use service providers located in Canada, the United States, or other countries where our service providers operate.
Personal information may therefore be collected, stored, accessed, used, or processed in Canada, the United States, or other countries by Moussa Solutions or by service providers acting on our behalf.
Service providers may support functions including:
- Website hosting and infrastructure;
- Email and communications;
- Customer support;
- Security and fraud prevention;
- Analytics and website functionality;
- Information technology services;
- Business operations; and
- Other services necessary to operate our business.
Where personal information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is processed, including laws that may permit access by courts, regulators, or law-enforcement authorities.
Where required under Alberta's Personal Information Protection Act (“PIPA”), our policies and practices address the countries in which personal information may be handled and the purposes for which service providers are authorized to collect, use, disclose, or store personal information.
Moussa Solutions remains responsible for personal information in its custody or control and takes reasonable steps to ensure that service providers handle personal information only for authorized purposes and apply appropriate safeguards.
For questions regarding our use of service providers outside Canada, please contact our Privacy Officer at This email address is being protected from spambots. You need JavaScript enabled to view it..
7. Data Retention and Destruction
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain business and financial records, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.
When personal information is no longer reasonably required for these purposes, we will take reasonable steps to securely destroy, delete, or anonymize it, subject to applicable legal and business requirements.
8. Accuracy of Personal Information
We take reasonable steps to keep personal information accurate and complete for the purposes for which it is used.
You may request correction of personal information that you believe is inaccurate or incomplete, subject to applicable law.
9. Security of Personal Information
Moussa Solutions takes reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or destruction.
Security measures may include access controls, authentication, encryption where appropriate, monitoring, confidentiality requirements, and other administrative and technical safeguards appropriate to the sensitivity of the information.
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted to or stored by us.
If a privacy or security breach occurs, we will assess the incident and take reasonable steps to contain, investigate, and address it and provide notifications where required by applicable law.
10. Alberta Privacy Rights
If your personal information is subject to Alberta's Personal Information Protection Act (“PIPA”), you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you;
- Request information about how your personal information has been used or disclosed, subject to applicable legal limitations;
- Request correction of inaccurate or incomplete personal information;
- Ask questions about our privacy practices; and
- Make a complaint about our handling of your personal information.
PIPA generally requires organizations to obtain consent for the collection, use, and disclosure of personal information, subject to specified exceptions, and limits collection to information reasonably necessary for reasonable purposes.
To exercise an applicable privacy right or submit a privacy inquiry or complaint, please contact our Privacy Officer at This email address is being protected from spambots. You need JavaScript enabled to view it. or use our User Privacy and Service Desk pages.
If you are not satisfied with our response to a privacy concern, you may contact the Office of the Information and Privacy Commissioner of Alberta (OIPC).
11. Texas Privacy Rights
If you are a Texas resident and applicable Texas privacy law applies to our processing of your personal data, you may have certain rights under the Texas Data Privacy and Security Act (“TDPSA”), subject to applicable exceptions and limitations.
These rights may include the right to:
- Confirm whether we are processing your personal data and access that data;
- Correct inaccuracies in personal data;
- Delete personal data;
- Obtain a copy of personal data in certain circumstances;
- Opt out of the processing of personal data for targeted advertising, the sale of personal data, or certain profiling activities, where applicable; and
- Appeal a decision concerning a privacy request.
You may submit a privacy request through our User Privacy and Service Desk pages.
You may also submit a privacy request by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..
We will verify and respond to requests in accordance with applicable law.
12. Marketing Communications
Where permitted by applicable law, Moussa Solutions may send marketing or commercial communications regarding our products, services, offers, or other business information.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it..
For recipients in Canada, Moussa Solutions will comply with applicable requirements governing commercial electronic messages, including Canada's Anti-Spam Legislation (“CASL”), where applicable. CASL generally requires consent for commercial electronic messages and requires an appropriate unsubscribe mechanism.
13. Sensitive Personal Information
We do not intentionally request or collect sensitive personal information through our website unless it is reasonably necessary for a specific purpose and permitted by applicable law.
If you voluntarily provide sensitive information through a message or inquiry, we will handle it in accordance with applicable law and our security practices.
Please do not submit sensitive personal information through website forms unless it is specifically requested or necessary for the service you are requesting.
14. Children's Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.
If we become aware that we have collected personal information from a child under 13 without appropriate authorization or consent where required by law, we will take reasonable steps to delete that information.
Different age requirements or privacy protections may apply under the laws of particular jurisdictions.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Moussa Solutions.
If you follow a link to a third-party website, that website's privacy policy and terms will apply to your use of that website.
Moussa Solutions is not responsible for the privacy practices, content, security, or policies of third-party websites or services.
Where third-party services are integrated into our website, those providers may collect information in accordance with their own privacy policies and applicable laws.
16. Business Transfers
If Moussa Solutions is involved in a merger, acquisition, reorganization, financing, sale of assets, bankruptcy, insolvency, or other business transaction, personal information may be transferred as part of that transaction.
Any such transfer will be handled in accordance with applicable privacy laws and any required notices or protections.
17. Your Privacy Choices
You may choose not to provide certain personal information to us. However, doing so may prevent us from responding to your inquiry or providing certain products, services, or website features.
If you have subscribed to marketing communications or our newsletter, you may unsubscribe at any time by following the unsubscribe instructions provided in the communication.
Where applicable, you may request access to, correction of, export of, or deletion of your personal information through our User Privacy and Service Desk pages.
You may also contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for privacy-related questions, requests, or concerns.
18. Privacy Requests and Verification
When you submit a privacy request, we may need to verify your identity before providing access to, correcting, exporting, or deleting personal information.
You may submit certain privacy requests directly through our User Privacy and Service Desk pages.
You may also submit requests by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..
We will only request information reasonably necessary to verify your identity and process your request.
Where applicable law provides different requirements or timelines, we will follow those requirements.
19. Changes to This Privacy Policy
Moussa Solutions may periodically update this Privacy Policy to reflect changes in our practices, services, technology, or applicable laws.
Any changes will be posted on this page and reflected by updating the “Last Updated” date above.
We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, disclose, and protect personal information.
Where applicable law requires notice or consent for material changes, we will provide the required notice or obtain the required consent.
20. Contact Us
If you have questions, concerns, privacy requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact our Privacy Officer:
Privacy Officer
Moussa Solutions
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Canada / United States
For requests to access, export, or delete your personal information, you may also use our User Privacy and Service Desk pages.
When submitting a privacy request by email, please indicate that your inquiry relates to privacy and, where applicable, specify whether it concerns Alberta or Texas privacy rights.
If you are not satisfied with our response to a privacy concern, you may contact the Office of the Information and Privacy Commissioner of Alberta (OIPC).
