Moussa Solutions offers refunds on its products and services only if cancelled within the specified refund period. The refund period varies by product, and some products are not eligible for a refund under any circumstances. Customers may cancel a product at any time, but a refund will only be issued if requested within the applicable refund time frame. Moussa Solutions does not issue refunds after account closure.
The refund policy is different for customers in Brazil, the EU, and the UK. The standard refund terms for annual and monthly plans are within 30 days and 48 hours, respectively, from the date of transaction. However, security products with remediation service are non-refundable once a cleanup request has been submitted.
There are also products with special refund terms such as Ad Spend, Assisted Service, Auction Featured Listings, Auctions Additional Categories, and Domain Backorders, with specific refund policies outlined for each.
To ensure customer satisfaction, Moussa Solutions has policies like the Data Processing Addendum and Dispute On Transfer Away Form to address any concerns. You can also find these agreements and policies on Moussa Solutions Web Hosting Provider Legal Agreements and Policies page.