Moussa Solutions is pleased to announce the transformation of its Help Desk into a new and improved ITIL-based Service Desk, designed to enhance efficiency and deliver a more seamless customer support experience. This upgrade reflects our commitment to continuously improving the way we handle client inquiries and support requests.
While the Help Desk served as a reliable channel for communication, the new Service Desk takes support to the next level by managing both incidents and service requests according to ITIL best practices.
Comprehensive Support for Every Need
The Moussa Solutions Service Desk centralizes all forms of customer interaction, making it easier and faster to get assistance. Our Service Desk supports a wide range of inquiries, including:
- General Support
- Sales Inquiries
- Billing Assistance
- Technical Support
- Privacy Requests
Starting from today, all requests should be submitted through the Service Desk. Customers can access it by logging in from the Support main menu on our website. Once logged in, you can submit, view, and track your requests through a user-friendly interface.
Access for Registered Customers Only
The new Service Desk remains accessible exclusively to registered customers, ensuring secure, personalized, and high-quality support. If you need to reset your password, please click here to reset it, or contact our support team at This email address is being protected from spambots. You need JavaScript enabled to view it. for immediate help.
Advancing with ITIL Best Practices
By adopting the ITIL framework, Moussa Solutions ensures a more structured and standardized approach to service management. This includes faster response times, better communication, and improved service delivery for all clients.
Our Commitment to Better Customer Service
At Moussa Solutions, customer satisfaction remains at the core of everything we do. The launch of our ITIL-based Service Desk, evolving from our trusted Help Desk, represents another step forward in delivering the highest standard of support for our clients.